FAQ

Shipping

-Order ship Monday - Friday as our distribution center is open Monday - Friday. 

Domestic Shipping

-All domestic orders are shipped via USPS (The United States Postal Service). Shipping costs calculated at check out and are determined by weight location. Tracking numbers are provided for all orders and are sent to customers shipping has been processed. 

-Skull & Bones is not responsible for any delays or lost shipments due to USPS mishaps.

International Shipping

-All International orders shipping options are USPS, UPS & DHL. Shipping costs calculated at check out and are determined by weight location. Tracking numbers are provided for all orders and are sent to customers shipping has been processed.

-Vat & Duty: Any and all VAT & DUTY fees are destination country specific and are the responsibility of the customer.

Returns and Exchanges

If you'd like to make a return or exchange, email us at 

orders@skullandbones.com with details about the return.

OUR STANDARD RETURN POLICY

-Per New York state law, underwear  cannot be exchanged or returned once the item has been worn and  original packing seal has been broken.

-We require that you contact us before sending anything back for a refund or an exchange. Please e-mail orders@skullandbones.com with your order number and reason for return.

-Returns and/or exchanges must be made within 10 days of the delivery of your purchase. 10% Restocking Fee is applied to any approved return. 

-All items must be in unworn condition with hangtags attached and in Sealed original packaging.

-Any Shipping Charges are not refundable.

-For any authorized return or exchange, return costs are the responsibility of the customer. 

-Once your item(s) reach our warehouse, your refund or exchange will be processed within 10-15 business days.

-We can only process returns or exchanges for items purchased on the Skull and Bones website. If you purchase our product from another retailer, please contact them directly for a return or exchange.

Please Note


- Sale items are FINAL SALE and cannot be returned.

WORN GARMENTS & UNAUTHORIZED RETURNS

Refunds or exchanges will not be issued for unauthorized returns. If we receive a worn garment back from you, your return/exchange will not be processed, nor will your used garment be returned to you.

If you have any questions, please just reach out to our Support Team at orders@skullandbones.com. We’re always happy to help!

All returns items are sent to 

Skull & Bones 
891 Gerry Avenue
Lido Beach NY 11561 
UNITED STATES